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 09.20.06 -
SMB Lunch &  Learn
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Book your seat for our free monthly informational luncheon where our consultants and various industry experts educate you while you network with your peers and enjoy a bite to eat.
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Pinnacle Remote Support
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Pinnacle Business Solutions can now troubleshoot many technical problems remotely. Simply click the button below to launch our troubleshooting program. If no operators are available, please leave us a message and a Pinnacle representative will be with your shortly.
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"Competency X Commitment = Value"
This is the formula behind our customer service and support program. All Pinnacle employees are instilled with these core values. It's a significant part of our corporate culture, the result of which is what we like to call "Raving Fan" customers.
In order to accomplish this end result we support each customer with customized solutions based on their individual needs and desires. Baked into all of our support programs are the ideals that flexibility, responsiveness, and a "whatever it takes" attitude are ingredients that are never to be compromised.
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There are five basic support levels from which we begin crafting your customized support solution. They are:
Base Camp: Every Pinnacle client is welcome in base camp. This is a basic time-and-materials support program. Call us when you need us and we'll respond with best effort to meet your support needs.
Rainier: Clients that know they are going to require our services more frequently or with a faster response time can purchase prepaid blocks of support at a reduced rate. Rainier support is for use during normal business hours.
Kilimanjaro: If you desire to have a pre-determined budgeted dollar value assigned to your support, that provides you with unlimited phone support during normal business hours, then this is a wise choice. Kilimanjaro also gives clients a discounted after hours rate for support.
McKinley: Any client that requires 24x7 telephone or remote diagnostic technical support is best served by the McKinley support program. In addition to around the clock priority support, this support program provides clients with free quarterly technology assessments.
Everest: This support program is for those who have little or no internal support. Pinnacle certified engineers and consultants are your support guides over the pitfalls and crevices as we take you up to the "peak of technology". Using 24x7 telephone, remote, and onsite support we will support your entire environment via an outsourced agreement.
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